We are looking for a communicative, highly organized, and attentive to details person to provide exceptional service to our existing and potential customers. You will be responsible for increasing customer loyalty and satisfaction, through the implementation of the company’s policies and best customer service practices. Keeping high service standards for our customers and company is a must!
- Provide exceptional and professional service to existing and potential customers by available means of communication;
- Handle complaints in a timely manner, provide relevant solutions and/or alternatives, following up to ensure customer satisfaction;
- Identify and assess customers' needs, escalate priority issues to achieve satisfaction;
- Provide accurate, valid, and complete information by using the right methods\tools;
- Follow company’s customer service communication procedures, guidelines, and policies;
- Meet personal and team KPI targets.
Our CSR has:
- Proven work experience as a Customer Support Representative of at least 1 year;
- Excellent communication skills with an ability to build and maintain strong relationships;
- English language is a must, written and oral. Additional languages are a plus;
- Customer orientation and ability to adapt\respond to different types of characters;
- Multitasking and time management skills are essential;
- An ability to work flexible hours when required;
- Stress resistance;
- Previous experience in sales is welcomed;
- Strong desire to learn and develop new skills.
- Competitive salary;
- Company benefits and perks;
- Excellent opportunity for personal and professional development;
- Work within a dynamic international team.